Refund policy

At Mild Earth, every product is crafted and handled with the highest standards of care.

Due to the nature of our products and in strict adherence to food safety and hygiene regulations, we are unable to accept returns or offer refunds once a purchase has been completed. All sales are final.

That said, should your order arrive damaged, defective, or not as specified, we invite you to notify us within 24 hours of delivery, accompanied by clear images and your order reference via our official whatsapp business number +94777932772. Where a genuine issue is verified, we will arrange a replacement at our discretion.

This policy does not affect your rights under Sri Lankan consumer protection laws.

Thank you for your understanding and for choosing a brand that places uncompromising quality and safety at its core.